Privacy Policy

Last updated: June 2026

ContentFlow AI Ltd ("we", "our", "us") is committed to protecting your personal data. This privacy policy explains how we collect, use and protect information about you when you use our website and services.

1. Who we are

ContentFlow AI Ltd is a company registered in England and Wales. Our registered office is in Stevenage, England, United Kingdom. You can contact us at hello@contentflowai.co.uk.

2. What data we collect

We may collect the following types of personal data:

• Your name and contact details (email, phone number) when you enquire about our services
• Business information you provide during onboarding
• Messages and conversations submitted through our website chat
• Usage data and cookies when you visit our website

3. How we use your data

We use your data to:

• Respond to your enquiries and provide our services
• Set up and manage your ContentFlow AI account
• Send you service-related communications
• Improve our website and services
• Comply with legal obligations

4. Legal basis for processing

We process your personal data on the following legal bases: your consent, the performance of a contract with you, and our legitimate business interests in providing and improving our services.

5. Data sharing

We do not sell your personal data. We may share data with trusted third-party providers who help us deliver our services (such as cloud hosting and AI processing providers), all of whom are contractually required to protect your data.

6. Data retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

We use essential cookies to make our website work and analytics cookies to understand how visitors use our site. You can accept or decline non-essential cookies via the banner on our website.

9. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@contentflowai.co.uk.